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MVI Hazel Updated Collection Policy During Covid-19


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Dear Customers

 

Please see as follows, our policy regarding collections from our Finglas store during level 5 lockdown. Just as pre-lockdown, for account customers, where possible we strongly advise you order your goods online via our webshop. If you are an account holder who does not yet have a login for website, please request login details herePlease note, that while collection services will remain available during level 5, the showroom remains closed. We have 2 solutions for pre-lockdown showroom customers as follows:

 

 

 

  • 1. Pre-Arranged Collection Time

    Order either online (choose click & collect) or over the phone, for a time slotted collection at a specific time. Then you can simply show up at that time, collect your goods and be on your way. To avail of this service, timeslot must be agreed with an internal member of sales staff when placing the order and must be a minimum of 2 working hours after placing of order. You will be contacted via email or telephone to be allocated your collection timeslot. 

 

  • 2. Free Next Day Dublin Delivery

    To ensure the safest method of getting the goods to our store customers, and to avoid any large queues outside our building, we are offering all Dublin customers free next day delivery. So for any customers who do not need their goods immediately (same day or early next day), we would strongly advise this would be the safest method of receiving our goods. Next day delivery will be endeavoured for all orders made before 2.30pm. If payment is required, it will need to be processed upon placing of order.




For all customers who always receive their goods via delivery, our service will remain unchanged during level 5. Albeit some extra patience on delivery times might be required.



If you any queries about this updated service or any other general queries, be sure to contact us via telephone or email and we will be glad to help:

 



Telephone: 01 864 3480


Email: sales@mvihazel.ie