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MVI Hazel Updated Collection Policy During Covid-19 Phased Reopening


Pyramis _Sinks

 

Dear Customers

 

As part of our phased reopening, we are returning to offering our customers a collection service from our physical store in Finglas. We understand many of our instore customers of many years, will be keen to get back to work and acquire materials for projects. In order to facilitate these customers, we are offering 3 solutions that will ensure the safest methods of collecting/receiving goods to our store customers. Just as pre-lockdown, for account customers, where possible can you order your goods online via our webshop. If you are an account holder who does not yet have a login for website, please request login details herePlease note, that while collection services are again available, the showroom remains closed. The 3 solutions are as follows:


  • 1. Click & Collect

    Order for collection via our website, email or over the telephone with our internal sales staff. If you can kindly give two working hours from placing of order, then your order will be ready at our collection point. As per before lockdown in March, please provide your details upon arrival and then wait till a member of staff brings the goods to your car/van on a trolley. When you are finished loading, a member of staff will collect the trolley.



  • 2. Pre-Arranged Collection Time

    For those of you who wish to collect your goods at a specific time or wish to avert any waiting, you can agree to a pre-arranged timeslot for collection. Then you can simply show up, collect your goods and be on your way. To avail of this service, timeslot must be agreed with an internal member of sales staff when placing the order and must be a minimum of 2 working hours after placing of order. If you fail to make your timeslot on time, don't worry, as your goods will still be at our regular collection point.



  • 3. Free Next Day Dublin Delivery

    To ensure the safest method of getting the goods to our store customers, and to avoid any large queues outside our building, we are offering all Dublin customers free next day delivery. So for any customers who do not need their goods immediately (same day or early next day), we would strongly advise this would be the safest method of receiving our goods. Next day delivery will be endeavoured for all orders made before 2.30pm. If payment is required, it will need to be processed upon placing of order.





We are constantly monitoring developments and like you, we hope to have our services back to pre Covid-19 levels as soon as it is safe to do so. We hope everybody stays safe as they return to work. If you any queries about this updated service or any other general queries, be sure to contact us via telephone or email and we will be glad to help:

 



Telephone: 01 864 3480


Email: sales@mvihazel.ie